RETURN & REFUND POLICY

Our Promise to Customers

At MagentaIR, customer satisfaction is important to us. If your purchase does not meet expectations, we are happy to assist with returns and refunds under the conditions outlined below.

Return Eligibility

You may return eligible products within 30 days of delivery.

To qualify for a return:

• The item must be unused and in original condition.
• Original packaging should be included whenever possible.
• Proof of purchase is required.
• Items marked as Final Sale, Personalized Products, Gift Cards, or Digital Products are not eligible for return unless defective.

Return Request

Before returning any product, please contact our support team at:

Email: support@magentair.shop

Please include:

• Order Number
• Product Name
• Reason for Return

Refund Process

Once your return is received and inspected:

• You will receive a confirmation email.
• Approved refunds will be issued to your original payment method.
• Most refunds are completed within 5–10 business days.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.

Non-Delivery Claims

If your package has not arrived within the estimated shipping period, please contact us and we will investigate with the shipping carrier.